Help Center


COVID-19 Updates

Are you still shipping?

When will I get my order?

Is it safe to ship and receive packages?

Can I reroute my order?

Types of Chocolates

What is the difference between dark chocolate and 100% chocolate?

What is the difference between milk chocolate and dark milk chocolate?

Is white chocolate still chocolate?

Are your chocolates halal?

Do you offer vegan chocolates?

Gifts and Furoshiki Wrapping

Will my chocolates be wrapped in Furoshiki wrapping when I choose "Build Your Own Gift"?

Gift messages

Deliveries and Self-collection

Special delivery instructions

Same day deliveries

Weekend deliveries

Do you offer self-collection?

Pop-ups, Retail, ...

Can I find Hello Chocolate in stores?

Hello Chocolate Membership

What is a Hello Chocolate Membership?

Other chocolate-related questions...

What is "single-origin" or "single-estate"?

What is "terroir"?

Contact Information

Call us, beep us, if you want to reach us!