Hello Chocolate is an online shop and informational hub that inspires sustainable, healthy and stylish lives through membership, exclusive sales, original story-telling, and unique experiences. We are based in Singapore.

Our mission to deliver Hello Chocolate experience and the best chocolate and craft from around the world to our customers, employees and other stakeholders is at the core of everything we do. That is why in addition to competitive market salaries and rates, friendly and supportive atmosphere and other benefits, you will also get free loads of delicious chocolate from the best world's chocolate makers.

Job Openings

VP of Operations

Description

As a key member of the executive team, you are a cross functional partner, strong leader, data driven, and customer obsessed. Your mission is to drive the operational vision and strategy for Hello Chocolate to become the most loved chocolate shop in the world.

E-commerce is what pays the bills, but a deep understanding of our Customer to drive actionable insights, personalized content, and a great service is what makes us special and uniquely Hello Chocolate. You have a strong foundation in ecommerce, a passion to serve our Customer, a vision for the next generation user experience, and the ability to deliver actionable data insights to the operational team.

This role is equal parts strategic visionary and executor. You are a roll up your sleeves kind of leader, and a great day-to-day manager with a focus on building high performing team. Overtime, the right candidate will grow into Hello Chocolate's CTO.

We have a preference for local Singapore candidates.

Responsibilities:

  • Set the operational vision and strategy to achieve Hello Chocolate's mission and vision
  • Lead 2 of our 3 operational functions - Warehouse, Local & International Deliveries plus Procurement - with opportunity to inherit all 3 overtime
  • Hire, mentor, and retain operational full-time and part-time personnel through goal setting and development plans.
  • Act as strategic partner to the management of the company.
  • Oversee budget and meet / exceed goals and KPIs
  • Focus on results while thinking strategically and balancing both short and long term strategies
  • Enable product and content personalization
  • Constantly innovating our operational stack, and evaluation / scoping for new automations, projects and features.
  • Ownership of software and systems.

Requirements

  • 5+ years managing operational teams; experience managing operational and warehouses.
  • 3+ years direct experience in e-commerce
  • Proven track record of hiring, developing and mentoring operational teams.
  • Expertise with Shopify and other e-commerce platforms.
  • Superior verbal and written communication skills with ability to articulate operational concepts to all audiences and collaborate with the management of the company.
  • Proven track record of meeting strategic deliverables
  • Creative problem solver
  • Deep network to hire quickly, research, and test ideas
  • No formal degree required

Benefits

Our mission of dedication to ethically made chocolate from around the world and exception service is at the core of everything we do. That's why in addition to competitive market salaries and benefits, we have a generous vacation policy, flexible work from home time, and, of course, loads of free chocolate.

Company Description

Apply to this job sending your CV to sales@hellochocolate.com

Warehouse Associate 

Warehouse * Singapore * Full-time * Part-time

Description 

  • Packing and shipping customer orders.
  • Receiving inbound shipments in an efficient but thorough manner.
  • Packing, gift wrapping and fulfill customer orders.
  • Inventory management.
  • A typical work day can be a mixture of the above based on business needs.

Requirements

  • Singaporean or PR.
  • Excellent communication skills.
  • Attention to details.
  • Eager to learn an interested in e-commerce.
  • Must be able to commute to Upper Thomson Road area.

Bonus point if:

  • Warehouse experience preferred.
  • Previous retail, customer service and/or e-commerce experience is beneficial.
  • Familiarity with the Hello Chocolate brand.

Working conditions and safety:

  • Active and on your feet for extended periods of time.
  • Repetitive motions, fingers dexterity, and small motor skills a must.
  • Must be able to lift 20 kg.
  • Face masks are mandatory at this time.
  • Strict safety precautions are in place such as distancing and sanitation.

Benefits

  • Peak pay (December 01-26, February 10-15) - 12$ per hour (standard pay - from 9$ per hour).
  • Full-time, Seasonal, Part-time work available!
  • Flexible scheduling with multiple shifts ranging from 8AM to 6PM.
  • Full, on the job training.
  • Starts at 9$ per hour.
  • We have a smaller team then a lot of larger fulfillment operations so we pay more attention on new employees and their perks.
  • Professional but friendly environment where we really care about you as a person and your development.
  • We are looking for people that want to join a great work environment and want to grow with us!

Who we are

Here at Hello Chocolate we are building the truly sustainable 21st century platform for craft chocolate from the world's most dedicated makers. We're on a mission to create a unique experience for all people that interact with us. The highest possible level of service is paramount. In inspire and encourage mindful buying and consumption and along the way the most loved chocolate retailer on the planet. We have a healthy following in Singapore and other countries, and are just getting started!

Additional Information

Hello Chocolate encourages candidates of all different backgrounds to apply. We are committed to providing and inclusive environment of mutual respect where all can flourish. All our employment decisions are based solely on merit and business needs.

Apply to this job sending your CV to sales@hellochocolate.com

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